RIM suffered a massive blow as one of the world’s biggest computer manufacturers, Dell, has just shifted 25,000 of its employees off BlackBerry phones over to Dell handsets sporting the new Windows Phone 7 mobile OS platform.
Venue Pro over BlackBerry
Dell will shift 25,000 employees – about one quarter of the people it employs – onto its own Venue Pro handset powered by Windows Phone 7, and expects the move will slash the company’s mobile communications costs by 25 per cent. Not only is this good from a cost-savings perspective, it will also give Dell staffers some insight on their own products’ strengths and shortcomings since they will be eating their own ‘dog food’, so to speak.
As for those 25,000 used BlackBerry’s? Dell CFO Brian Gladden says that: ‘We actually had a conversation last night around creating a site on eBay where we can actually sell these BlackBerry devices.’ Ouch.
Cracking at the seams or just strategy?
This is definitely a major blow for BlackBerry to lose that many customers at once, particularly in such a high profile organisation, but it may also just be a strategic play to boost Dell’s smartphone ambitions. In this respect, it may be premature to say RIM is losing its touch with its core customer base – the enterprise space – but this does not bode well for the company.
Major Phone 7 boost
Furthermore this is a massive boost for the Windows Phone 7 mobile OS platform. Sure, 25,000 subscribers is a mere drop in the ocean when compared to the tens of millions of Android handsets shipping and the 14 million iPhones shipped in this last quarter, but it’s that particular customer base that matters. Having that many concentrated users sharing professional networks could be a massive seed and a catalyst for growth in the enterprise space.
And for Microsoft and the Windows Phone 7 mobile OS platform, any growth potential is good, especially with the all-out assault Apple and Google have launched.
